Shipping and Returns

Shipping - Prints

Please allow 2 weeks for your custom-made print to be shipped. You will receive a tracking number from our shipping agent within this time frame.  

If your print is being framed please allow 4 weeks as all prints and frames are custom made with love. You will receive a tracking number from our shipping agent within this time frame. Framed works are wrapped by professional art couriers in bubble wrap and cardboard to ensure their safe arrival.

We understand that it is very tempting, but please resist the urge to open your print immediately. Ensure that the print packaging is only opened by a professional framer, as the prints are delicate and may be damaged by mishandling. Framing advice and care instructions will be shipped together with your print. 

 

Shipping - Original Paintings

Australia wide, shipping is free. The price you see on the checkout is all inclusive and there are no additional costs required. 

Your new painting will be sent within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the artwork.

When I book couriers your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only.

 

Due to the sensitive nature of transporting art, returns and exchanges are not offered on prints or original works of art simply for change of mind.

All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging PRIOR to opening the delivery and then photograph the damaged art inside.

Send images of damaged packaging and art and I will replace your print with an identical one. For originals or small originals that are damaged during transit, I will replace it with a commission.